Posts Tagged ‘technical’

Articles

How web 2.0 are you?

In Tech Support Tutorials,Uncategorized on February 9, 2012 by tecnologyantivirus Tagged: , , ,

Published by Leyre Velasco

A couple of years ago we explained how Technical Support had evolved and adapted to the web 2.0 trends. The term Web 2.0 is associated with web applications which facilitate interactive exchange of information, data sharing, and collaboration on the world wide web. It is thought to have been coined after a conference held by O´Reilly Media in 2004. The web 2.0 philosophy promotes web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, not to mention social networks aimed at various sociological profiles.

Companies are more and more implementing community knowledge bases enabling users to solve product and customer service issues on their own. In Panda Security, we are particularly sensitive to this issue and have deviced additional means of Support such as forums, multimedia tutorials, blogs, etc. Check out the Homeusers Support website for proof! The Panda Security International Technical Support Forum for example, enables not only moderators, but users to directly help one another.

These new sources improve the quality of support as massive feedback is obtained directly from the users themselves. Community knowledge bases create smarter, more informed customers and users. Content can be authored by both internal and external resources providing a rich source of information relating to the company’s products and services. What´s more, collaboration is a key issue: It improves decision-making, and enables knowledge workers to meet mission objectives with the best information available. However, for an average user, technology in this regard may have already gone too far, and the user finds himself not really prepared to face the trend in technology, some users even questioning the validity of all these tools.

So, before web 3.0, the natural evolution of web 2.0, spreads, let´s test how web 2.0 you are!!  Simply fill in this quiz on social media and web 2.0 by Quizible and check how many of the 32 icons you recognize!!

Which form of interactive 2.0 means do you prefer? Blogs? Forums?Social networks?

Advertisements

Articles

Help us help you!

In Uncategorized on November 13, 2009 by tecnologyantivirus Tagged: , , , ,

Posted by David Verstraeten, November, 13th, 2009

Let me begin by introducing myself, my name is David Verstraeten, I am a support technician at the Panda Security Benelux offices and I have been giving support for both the Retail as well as the Corporate products.
One thing every technician enjoys is solving technical problems, no matter how hard finding the solution was!
To help us find a solution for your problem, you can also help us, and thus help yourself.

david_v1

Here are a few tips:

If you are ever in need of help, access the TechSupport website, if you still need further help, let our TechSupport Forum expert technicians guide you.
In any case, have at hand the following preliminary information as it will speed up the resolution of your issue:

  • Your client details, whether it is your client number, user name or activation code.
    With this information technicians can effectively track your problem and make sure your request for help is logged into our system. If your contact details are different from those you registered with us, that will save you some minutes to look these up while you are on the phone with us.
  • Operating System, product and product version for issues regarding the updates and activation of the program. Very often we see that people are using older versions of the product, and certain issues are already solved in later versions, so it is important to make sure you have the latest version of the software involved.
    In the case of incompatibilities with third-party software, please indicate the name of the product and its version.
  • And most importantly, a clear description of the problem.
    If you find it hard to describe what is going wrong, take a screenshot of what is occurring and send it to us. The more detailed information you can give us, the better we can analyze your problem and supply you with a solution or workaround.

Of course not all these things will be applicable to all situations, or it might not be clear to you what is.
If that’s the case, just provide whatever information you think is necessary and we’ll do our very best to help.

NOTE: Please use the forum, not the blog to address your technical queries 🙂

Thanks!

Articles

Need technical assistance? No worries!!

In Malware,Uncategorized on November 3, 2009 by tecnologyantivirus Tagged: , , , , , ,

Posted by Leyre Velasco, November 3rd, 2009

Do I have a virus? Am I protected with my current antivirus? Can I post in the Panda Forum? How can I activate my product?
All the answers to these questions and many more can be found in Panda antivirus Technical Support website. Resolve yourself your query any time of the day and from anywhere in the world.panda_support
Do you still not know it? Access now the Technical Support page and see it for yourself!! At the product level, Panda offers an extensive Knowledge Base which includes the most searched solutions tailored for you.

From the free antivirus option, you will be able to scan your computer completely free through an online scanner, detecting malware infections, such as threats, rootkits, trojans, identity theft, etc. Besides, from the Panda Support page, you will be able to access the Customer Service section, containing the most frequently asked questions about modifying your customer details, a password reminder wizard and so on.

Last but not least, we would like to highlight the Support Forum, a community meeting point where you can discuss technical and off-topic issues, make suggestions, share your experiences about the Panda products and of course, find solutions to your questions. Why don’t you join in? Simply register and take an active part in the forum!!

How else can we improve Support? Share your suggestions with us! We would be delighted to hear from you!